About us
The place to go for government services. Easy.
Why we’re here
The Victorian Government created Service Victoria to modernise the way you get things done online.
You‘ve told us it‘s not always easy or user-friendly and it can be confusing dealing with multiple departments.
So we‘re bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them.
Built around you
We‘re also listening to your feedback, making adjustments and adding more services so you have an experience designed around your needs. Because at Service Victoria, we‘re at your service.
140+ Victorian Government services
95% customer satisfaction
1.15 billion+ transactions completedn
Our services
Access more than 140 government transactions online. Think of us as the front door for government.
Our people
On 1 July 2018, Service Victoria became an administrative office within the Department of Government Services.
We're a team of customer service, user experience and data experts who are enthusiastic about finding new ways to deliver digital projects that make government services simpler and easier to use.
All our team think 'digital first'. We work in the Victorian Government‘s first paperless office, using the latest cloud-based technology and agile work practices.
Our operations
The Service Victoria Act 2018 (Victoria) is the law we must follow while delivering services.
The Act says that, when we help you do your government transactions online, we must comply with these Customer Service Standards. The Standards outline our commitments to you.
The Act also says that, when we need to trust you are who you say you are, we must use the Service Victoria Identity Verification Standards.
The ID Verification Standards:
- set out what documents we can use to prove who you are for different types of transactions
- what to do when the names on your documents don’t match
- what to do if we're not sure you are who you say you are
- where you can go if you don’t agree with our decisions
Complying with the law is important to us, that’s why we follow the:
Careers
Passion for serving the Victorian community is as important to us as technical ability.
We’re looking for people who take pride in their work, want to make a difference in people’s lives and deliver innovative projects.
Diversity is important to us - we want our workforce to reflect the community we serve. We provide a safe and inclusive environment so our staff can be themselves and make their unique contribution.
Give us your feedback
Help us make Service Victoria relevant to you. Take a look around and give feedback on what you like, what you don't and the services you'd like to see.
And if you've got a complaint, we take it very seriously. You can read about how we'll handle your complaints in our Complaints Handling Policy.
What our customers say
Renew vehicle registration
“All good. Even a pensioner like me could do this. Please continue to keep it simple.”
Buy a fishing licence
“Simple & user-friendly process. Selecting a start time for a fishing licence is a great and practical option to provide. Well done!”
Add a digital driver licence
“Super easy to validate yourself and add the card. Great functionality.”