No. The digital driver licence QR code isn’t going to a website like most QR codes. You’re viewing someone’s info by connecting to their official licence records. This needs to happen inside of the Service Victoria or myVicRoads app. That way, customers can keep their info safe, and you can trust the result. You don’t need an account with either app to use the licence scanners. You can access the scanning feature through the home screen of both apps.

There are 3 levels of info that someone can share with their digital driver licence:

• Full licence: This shows you info about a person’s right to drive. People will share this info when they need to show police things like licence status, classes, or restrictions.
• Identity: This is a person’s basic ID info — their name and address.
• Proof of age: A proof of age check confirms that someone is over 18. This won’t show their exact age or date of birth.

When people refresh their licence, it updates straight from their official record. This means that when you scan a licence, you know the info is coming from a trusted source.

When you scan someone’s digital licence, you’ll see when they last refreshed their info.

Even if someone has had their licence suspended, cancelled or expired you can still check they are over 18 or check their identity.

People still need to renew their licences to keep them current.

The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts 2 minutes. After that, a person needs to refresh again to update their info. This helps protect against fraud, so you know the info is valid. To scan a QR Code, the business needs the matching app on their own device (either Service Victoria or myVicRoads app).

The hologram on a digital licence is similar to the one on a plastic card. If a person tilts their phone back and forth, you’ll see the image move and change colour.

Holograms add extra security, but you shouldn't rely on the hologram alone. Always scan the QR code to be sure. If you want to do a quick check, using the hologram is fast and easy.

Yes. Digital versions of expired licences stay visible for two years.

Sometimes you’ll get an error if we can’t connect to a network, or to a person’s info. If you try to scan again it should work. But if it doesn't, you should check a person's physical licence or use another form of ID.

Other errors will tell you if the licence isn’t valid, or if the QR code doesn’t look right. In that case, you can check a person’s physical licence or use other ways to check their identity.

You can always ask someone to see their plastic driver licence or ask for another form of ID.

Right now, there’s no way for someone to share a copy of their digital driver licence. You shouldn’t hold onto copies of customer details unless you really need to. Keeping copies of this info is a fraud risk.

We don’t recommend that anyone shares screen shots of digital driver licences.

We're working on a safe and secure way to share copies of digital licences.

Different businesses and agencies will have their own rules about accepting digital licences. It will take time for different businesses to put new systems in place. Some businesses, like Australia Post, are already rolling out ways to accept digital licences as ID.

All businesses can choose to ask for your physical card if they need to check ID.

Right now, digital driver licences don’t work with third-party scanning systems. If you use one of these systems in your business, you won’t be able to accept digital just yet.

We’re looking at new features to make digital licences more useful for people and businesses. We’ll continue to talk to the community to find out how we can make the product better.